Frequently asked questions

Our pricing is based on real market data for the exact configuration you're selling. We use a decade of resale market intelligence to set offers — not generic estimates. The number you see is the number you'll be paid, as long as your device matches your description.

We currently buy back 60+ models from Dell, HP, Lenovo, Microsoft, and Google. If yours isn't listed, drop us a note and we'll add it to our review queue. We add new models monthly.

21 days from the time you accept. If you ship within that window, we honor the price. After 21 days, we re-price at current market — could go up or down.

Yes. We pay for inbound shipping (the label we email you after acceptance). If your device doesn't match your description and you decline our revised offer, return shipping is also on us.

A padded box with bubble wrap or foam around the device works best. Original packaging is ideal but not required. Avoid loose packing peanuts directly against screens. Insurance is included up to the offer value.

Until we scan your package in at our facility, the carrier's standard liability covers loss (typically up to $100). We honor full offer value on damage during return shipping. For higher-value devices, optional shipping protection is available at checkout.

Same business day as inspection. Inspection typically happens within 1 business day of arrival. Total time from drop-off to payment: usually 3–5 business days.

PayPal, Venmo, Zelle, or paper check. PayPal and Venmo are instant. Zelle depends on your bank. Check is mailed same day, arrives in 3–7 days.

We send you a revised offer with photos and a clear explanation. You have 3 days to accept it or decline. If you decline, we ship the device back at our cost.

We accept laptops with battery health under 80% — it'll just be reflected in the condition tier and offer. Be honest in the questionnaire and your offer accounts for it.

Generally no. Devices that don't boot have very low resale value, often less than refurb cost. We can help you recycle the device for free instead — contact us.

Original box and accessories add modest value but aren't required. The condition questionnaire asks about them and adjusts the offer accordingly.

You're responsible for wiping your device before shipping. We strongly recommend signing out of all accounts, disabling Find My / Activation Lock, and factory resetting. On receipt, we wipe again to industry standard as part of the refurbishment process, but the primary responsibility is yours.

We'll wipe it as part of the refurbishment process. But we strongly recommend wiping it yourself first — once it's in transit, we can't pause the process for you to retrieve files.

Yes, as long as you haven't shipped yet. If you've already shipped, just refuse the inspection — we'll send it back at our cost.

Apple Activation Lock, Find My, corporate IT lock, or carrier financing locks make a device unsellable. If we receive a locked device, we contact you with instructions to unlock it. If we can't resolve it within 30 days, the device is recycled per our Terms of Service.