Terms of Service

1. Agreement to these Terms

USA Computer Buyback is a consumer laptop buyback service operated by USA Computer Surplus (“we,” “us,” “our”). These Terms of Service govern your use of usacomputerbuyback.com and any transaction you initiate with us. By requesting a quote, accepting an offer, or shipping a device, you agree to these Terms. If you do not agree, do not use the service.

You must be at least 18 years old and a resident of the United States to use USA Computer Buyback. By using the service you represent that you meet these requirements.

2. What USA Computer Buyback does

USA Computer Buyback buys used and refurbished laptops, select tablets (currently Microsoft Surface Pro and Surface Go), and desktops from consumers for resale and refurbishment. We do not currently buy phones, accessories, or other electronics through this service. We do not sell devices to consumers through this site.

The service is available only in the United States, only in English, and only in U.S. dollars.

3. Quotes and pricing

Quotes are generated automatically from your selected model, configuration, and condition answers, using market data we refresh regularly. A quote is an offer to purchase your device at the stated price, subject to these Terms and to confirmation of condition on receipt.

Each quote is locked in for 21 days from the time it is generated. If you accept the quote and ship the device within that window, we will honor the quoted price provided the device matches the description you gave us.

If the device's actual condition differs materially from your description, we may revise the offer. Section 5 explains how revised offers work.

We reserve the right to correct obvious pricing errors. If a quote is clearly the result of a system error, we will contact you before completing the transaction and give you the option to accept a corrected price, cancel, or have the device returned at our cost.

4. Shipping

When you accept a quote, we email you a prepaid USPS or UPS shipping label. Inbound shipping is free; we cover the carrier cost. You are responsible for packaging the device adequately so it arrives undamaged. See our Shipping Policy for packaging guidance.

You must drop off the package with the carrier within 14 days of accepting the offer. If the device has not entered the carrier's tracking system by day 14, the offer may be recalculated using then-current pricing, or canceled at our discretion.

We bear the risk of loss or damage during inbound transit when you use the prepaid label we provide. If the package is lost or damaged in transit, we will work with the carrier to file a claim and will not penalize you for the loss, provided you used our prepaid label and packaged the device reasonably.

5. Inspection and grading

We inspect each device within one business day of receipt at our facility. Inspection verifies the model, configuration, power-on status, screen condition, battery health, cosmetic condition, and freedom from activation locks or carrier locks.

If the device matches your description, we send payment using the method you selected. If the device differs in a way that changes its value, we will send you a revised offer with a written explanation of what we found.

You have three (3) days to accept the revised offer or decline it. If you decline, we will ship the device back to you at our cost (see Section 6). If you do not respond within three days, we may treat the revised offer as declined and return the device, or, at our discretion, hold the device pending further attempts to reach you.

6. Returns

We will ship your device back to you at our cost, with tracking, in any of the following situations:

• You decline a revised offer.
• We reject the device for a reason other than the prohibited items listed in Section 8.
• We are unable to verify the device's condition.

Returns are typically dispatched within 3 business days of your decline or our rejection and arrive in 7–10 business days from the date we ship.

We do not pay return shipping for devices we are required to hold under Section 8 (for example, devices flagged as stolen or with active carrier or activation locks). We will inform you of the reason in writing.

7. Payment

We currently pay via PayPal, Venmo, and Zelle. You choose the payout method and provide the corresponding identifier (PayPal email, Venmo username, or Zelle-registered email or phone) when you accept the offer.

PayPal and Venmo payouts are processed automatically through the PayPal Payouts API and typically land in your account within minutes of our approval. Zelle payouts are processed manually by an operator and typically complete within one business day of approval.

You are responsible for providing accurate payout details. We are not responsible for funds sent to a recipient identifier you supplied incorrectly. If a payout is returned to us because the identifier is invalid, we will contact you to obtain a corrected one.

Payment for the device is made in U.S. dollars. You are responsible for any taxes you owe on the proceeds.

8. Devices we cannot accept

You represent that any device you send us:

• Is owned by you and free of liens.
• Has not been reported lost or stolen.
• Is free of active iCloud, Find My, or other activation locks.
• Is free of corporate, MDM, or enterprise management enrollments that prevent resale.
• Is a laptop and is not a hazardous item.
• Does not contain personal data; you are responsible for wiping the device before shipping it (see Section 9).

If a device fails any of these checks on arrival, we may refuse to purchase it. Where required by law we may report lost or stolen devices to the appropriate authorities and may cooperate with law enforcement. Devices with active locks will be held until ownership can be verified or, where applicable law permits, may be recycled if no resolution is reached within a reasonable period.

9. Data on your device

You are responsible for backing up and removing all personal data from your device before shipping it. We are not responsible for any data left on a device sent to us. As an operational matter we wipe devices on receipt where we can, but this does not shift responsibility to us.

10. Title and disposition

Title to the device passes to us when we issue payment. From that point we may resell, refurbish, recycle, or otherwise dispose of the device at our discretion.

11. Disclaimer of warranties

The service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, with respect to the website and the buyback service. We do not warrant that the site will be uninterrupted or error-free.

12. Limitation of liability

To the fullest extent permitted by law, our total liability to you arising out of or related to a transaction will not exceed the dollar amount of the offer for the device involved in that transaction. In no event will we be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits or lost data, even if advised of the possibility.

13. Dispute resolution and arbitration

Informal resolution first. If you have a concern about a transaction, please email us at info@usacomputerbuyback.com with the details. We will try in good faith to resolve the issue within 30 days.

Binding arbitration. If we cannot resolve a dispute informally, you and we agree to resolve it by binding individual arbitration administered by JAMS under its applicable consumer rules, rather than in court, except as provided below. The arbitration will be held in Texas or by video conference, at the consumer's option.

Class action waiver. You and we agree that any dispute will be brought only in an individual capacity and not as part of a class, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any form of class proceeding.

Small claims carve-out. Either party may bring an individual claim in small-claims court if the claim qualifies. This carve-out is not an exception to the class action waiver.

If a court finds the arbitration clause unenforceable for a particular claim, that claim will be resolved in the state or federal courts located in Texas, and you and we consent to the personal jurisdiction of those courts.

14. Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. The Federal Arbitration Act governs the interpretation and enforcement of Section 13.

15. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent change. Material changes will be summarized at the top of the page for at least 30 days. Continued use of the service after a change becomes effective means you accept the updated Terms. Quotes already issued will be honored under the Terms in effect when the quote was issued.

16. Contact

Questions about these Terms? Email us at info@usacomputerbuyback.com.